Deliveries & Refunds
At Lensciaga, we want your shopping experience to be smooth, reliable, and stress-free. This page explains how we process orders, ship products, and handle exchanges or refunds.
Delivery Information
Order Processing Time
All orders are processed within 1–2 business days. Once your order is confirmed, you’ll receive an email with your order details.
Shipping Time
Delivery timelines depend on your location, but most orders arrive within 3–7 business days after dispatch.
Shipping Charges
Shipping fees are calculated at checkout based on your delivery address and order size.
Order Tracking
Once your order is shipped, we’ll send you a tracking number so you can follow your package until it reaches your doorstep.
Refunds & Exchanges
We want you to shop with confidence. If something isn’t right, we’re here to help.
Eligibility for Refunds or Exchanges
You may request a refund or exchange if:
- The item arrives damaged or defective.
- You receive the wrong product.
- The item is unused, in original condition, and in original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded unless faulty:
- Contact lenses (opened or used)
- Custom-made or personalized items
- Clearance or sale items
How to Request a Return
- Email us at [Your Email] with your order number and issue.
- Attach photos of the item if it arrived damaged or incorrect.
- Our support team will review your request within 24–48 hours.
- Once approved, we’ll guide you through the return or exchange process.
Refund Processing Time
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect the returned item.
Please note that bank processing times may vary.
Replacement Items
If you choose an exchange instead of a refund, the replacement product will be shipped once your original item is returned and approved.
Order Cancellations
Orders can only be canceled before they are processed or shipped. Once an order is dispatched, it cannot be canceled.